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INSURANCE QUESTIONS

Working Hours
  • Mon 7:30AM - 5:00PM
    Tue 7:30AM - 5:00PM
  • Wed 7:30AM - 5:00PM
    Thu 7:30AM - 5:00PM
  • Fri 7:30AM - 5:00PM
    Sat Closed
  • Sun Closed

INSURANCE QUESTIONS

Know Your Rights

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.

If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Want more information on your rights? To make an appointment, call us at 651-482-0535 or make an appointment online!

What People Say About Us


  • -Chad D.

    Great people!! Fast, accurate, AND affordable. A rare combination.


  • -Jonathon Z.

    My wife and I moved to Shoreview 3 years ago and we've been looking for a good mechanic that we could trust ever since. I think we finally found one and would recommend Good Neighbor Automotive to anyone looking for a good mechanic that they can trust. Thanks for the work you do!!!


  • -Shanon W.

    Best customer service and fast GOOD work. Would recommend. Thank you guys!!!


  • -Betty

    I've always been afraid to bring my car to a garage for repairs, because I've had tons of experiences where I felt I was severely overcharged. A few years ago I found a mechanic that I really liked. Unfortunately they ended up selling the business, and I was heartbroken. However! I recently needed a car repair, and I brought my car here. They took great care of me. They fixed my car, and they did not overcharge me! I could not be happier. I would highly recommend this place if you're looking for a decent repair shop.


  • -Joe K.

    Absolutely the best. Helped me out each and every time my car requires mechanical & particularly professional honest work, as well @ a fair business price.


  • -Yoricq F.

    Best mechanics for the best prices in any of the surrounding counties.


  • -Yoric D.

    Fantastic people for incredibly fair prices.


  • -Sue L.

    Great place, less labor cost, and friendly service.


  • -Tim W.

    Great people!


  • -De B.

    The customer service was excellent, and the service was fast.


  • -Roger A.

    Great place to bring your car. Labor rate cheaper than most. Special right now $15 oil change!! I have been there 6 times with 3 cars.


  • -Chad D.

    Great people!! Fast, accurate, AND affordable. A rare combination.

Call us for service: 651-482-0535

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